Brimir – An Open Source Ticket Manager
Brimir is an open source ticket manager that can be used to handle support requests via incoming email. You can declutter your support inbox. Provide support with a team of different agents and a perfect overview of all your communication. All using an open souce product.
Brimir allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets, which can be assigned to agents. Brimir supports all features you would need in a helpdesk support system. Incoming email support, reply via email, customizable user signatures and much more.
Requirements: Ruby on Rails
License: GNU Affero General Public License Version 3